Borden studied liberal arts at Mesa College. Call the company is the best option you have and have then figure it out. Tapping it with a mallet failed,beating it everywhere failed. At this point the lock won’t open even with a fresh battery it beeps four times when I enter the correct code or the default code. I have used the original programmed numbers but to no avail. There are kinds of sentry safe in the market. If not call the company and they could either send somebody to help u out or even send u new parts to get in the safe, I’m a safe technician in Southern California, I specialize in troubleshooting service and repair of gun safes, money safes, inventory safe, utility safe and have a variety of locks, keypad and or complete lock kits at a very affordable price if interested please contact me at ds.services21@gmail.com, I have an problem in keep safe …That is ….When I entered password after that it’s shows me timers again again …What should I do….Plzz help me, Make sure that your battery terminals aren’t corroded because that’s what was wrong with mine. Safe technicians can be found searched for at http://www.savta.org , http://www.findalocksmith.com, or http://www.clearstar.com. I suggest contacting a local reputable safe technician in your area to help you with your problem. What are my options? My code consisted with of the 1 thru 6. If your safe battery is low, the latch mechanism won't open even if the code is correct and shows a green light. The supplier is charging me more than the cost of a new safe to get access to my contents (I feel as if I’m held to ransom). When the Sentry key doesn't physically turn in the keyhole, it means that the tumblers inside the keyhole may have been damaged. I'm not sure if this one is exactly appropriate. Friday evening I needed the title for a car I was selling and I couldn’t get into the safe. The 24/7 phone number on the safe was useless as I called a few times with no answer (musta been on a p@#$ break). He also blogs about the film industry, music scene and local independent film projects. I changed my code. You may need to contact the manufacturer if these procedures don’t get you your desired results. Anyway, even though the battery worked, lights worked and the beeps worked…. If there is a lock failure, you will need to locate a reputable safe technician in your area. You can use the key to open it or also without a key. Hi, Willie. Check all the connections and pull out the ribbon from the key pad from the circuit board and then plug it back in. If this is the case, you will need to wait for the specified time delay period (typically 10 minutes) and re-enter your code. Sentry safes are of a high quality, offering both water resistance and fire resistance to protect the contents inside from floods and fires. This safe comes in steel material, small and fire resistant. The keypad has stopped working and the safe is locked. There may be enough power in the batteries to operate the keypad, but not enough to completely retract the boltwork. If you hear the motor trying to retract the bolt work, but the safe won’t open, a jam could be the culprit. ft. Steel Drawer Safe with Key Lock, Black Model# DS-1 $ 11 30 $ 11 30. The safe is water-resistant and can hold paper, folders, documents and other valuables. You can pick anyone for your use. Considering that I’ve had the safe for 15 year I think the circuitry has died (even though you would expect a commercial quality safe would last a lot longer). LockNet Got home and the code I put in worked every time now 2 days later I pressed the keypad and makes no beep and when I press one number from my code such as 0 it beeps and when I finish the code, the yellow light flashes 3 times. I tried my key and it will not turn and I broke the key tab off. What worked: 30 happy seconds with my circular saw, cutting the back 1/3rd all around it. I called stack on customer service and they walked me through the problem. Richard, This will help loosen the bolt work. “My safe won’t open!” is a pretty common phase our technical service representatives when customers call in, and that’s because malfunctioning safes are a relatively common problem. We love hearing stories like this! I have an amsec esl5 electronic lock on a tactical gun safe that drains a 9V battery in 3 days. We have a 2007 redhead cabinet with combination but lost the combination and cannot open the cabinet.How can we reset this before calling a locksmith? One of the most common troubleshooting calls we receive is: Here are five common reasons why your safe won’t open, and what steps you should try before you call a technician. I suggest contacting the manufacturer of your safe to see if there is a manufacturer approved troubleshooting document available or if your safe is still under warranty. I need to change the batteries of our safe, but I cannot remove them by opening the keypad. I’ll do some more research before I make a final decision. Based in California, Jimmy Borden has written manufacturer books for a company since 2007. I had luck to read your posting before contacting technicians which could have costed a lots. I assume battery is on inside. By creating an account you agree to the Hunker. ... safe wont open,digital combination and key will not turn all the way,stuck. Turn the key to the unlock position. Depending on the type of keypad, it typically emits a rapid series of beeps. Find answers to the most frequently asked questions about SentrySafe products. Required fields are marked *. All rights reserved. We put the five number code in but the handle doesn’t go all the way down, Hi I don’t want the kids to get into it and hurt themselves, so I was glad to see your tips. Please advise. Neither did mine. Have someone else try their code to see if theirs works. I used a boat load of electric tape to secure it and put the batteries back in. Off brand batteries lose power much faster than their brand-name counterparts. Getting into an Electronic Safe Turn the key to the “Unlock” position if your safe has a dual lock … Any help will be appreciated. Self-Help How to Open a Sentry®Safe Touch Screen Lock and Dual Key Fire Safe. Have someone else try their code to see if theirs works. Call the SentrySafe Customer Care Line: 1-800-828-1438 Send Us a Fax: 1-414-766-6512 Office Hours: Monday – Friday, 8:30 AM – 5:00 PM CST Thanks Brandon. Save my name, email, and website in this browser for the next time I comment. Contact the Sentry Safe company by email or on the phone for additional help. Now, using that end that you pinched, slide it into the keylock. Live Chat is currently unavailable. Though its sound irresponsible it is a fact. It wouldn’t open either. It is big enough to store your valuables, including money and jewelry. How to open a digital safe when the battery is flat and the key does not work? We’re happy to help! Before knowing the opening process, you have to know why to use a sentry safe. I own a Sentry Model 1610 which I inherited. Need your help please. Once you begin to hear the pins release, begin to turn the paperclip until you are able to release the lock. If you dial 23, 42, 63, it will likely not open as the internal components are not aligned properly. If you try all of these steps and your safe still won’t open, it’s time to call a technician. Of course it happened at the worst time. This will release some of the extra pressure on the bolt and should help the handle move more freely. The keypad works again, but the door won't open even after entering a … How can we reset this before calling a locksmith? The safe comes with a pre-programmed factory code printed on the front of the owner's manual. If you have any questions, let us know. Steve, Next, pull the handle in the opposite direction than you normally do and enter the code. Call Us: 800.887.4307 Nope. I can still get in the safe with the back up key but it’s frustrating that 600 safe keypad won’t work when it did yesterday and the day before with no issues! After an evening of total grrrr frustration, I came across this site on google. Elsa, “Redhead” has been used by a couple of manufacturers as names for certain lines of safes. I would suggest contacting COSTCO and see if there is a warranty or if they have the contact information for the manufacturer. Many safes  go into penalty lockout mode if too many wrong codes are entered. For example if your safe combination was 25, 45, 65, you would need to dial these exactly. Also I wouldn’t go through the company unless your motherboard is defected and they send u another one like I got when mine quick working. Be sure that you do not kick the keypad or the handle. Insert the key in the silver lock, which is located under the lid in the middle of the safe. From what I can see online, there is a bit of a problem with older Sentry Fire Safes. HELP. I have changed the batteries and they appear to be OK. If I push 7 thru 9 I hear a beep. The solenoid on the OA3810 is apparently on the upper right corner – getting physical. Disconnected and/or Damaged Wiring. I was only wondering that, if I did peel away the keypad, removed the ribbon cable (I think the circuitry is within the keypad) and reconnect it to a newer model keypad (such as the Lagard LG Basic II) that maybe I can unlock the safe and, not only get access to my contents, but at the same time have a secure safe again. So did the Rare Earth magnet I ordered, trying to get the solenoid to move. Turn the dial clockwise (right) passing the second number twice and stop when it comes to the index mark on the third revolution. Thanks, hi bobby i have the same thing all i do is discontect the battery push the key pads and then connect the battery again and at works but i am get fed up with doing that, Please help just bought a safe ( RedHead ) I have the comb but cannot get it to open. Please either call us or submit the form on this page. I had (note, had) an OA3810 SentrySafe. Well after getting it home I find out Patriot Safes are out of buisness now. Glad we could help! I have a safe that uses the lg basic 3710. Thanks, Does it not come with a back up key? However, keep in mind that once you do this, the Sentinel gun safe would be damaged and you won’t be able to use it again. My safe stopped working. The black piece on the motherboard was loose which causes only one Or two buttons to work. Remove the keypad and inspect the wires to see if they have come loose, are kinked, or cut. Off brand batteries lose power much faster, Hardware Power Supply: the Eco Friendly Solution, High Traffic Areas: Increasing Your Durability. As with any electronic device, wiring can get disconnected and/or damaged. Nope They’ll charge you and you will have to provide proof of residence for where the safe is located, but they’ll be able to help get the safe open. Hi Frankv74, I had the exact same issue. Glad it also came with keys. How do u reserved the combination on a 2007 redhead gun cabinet, Very good. You saved the day. Next, turn the dial counterclockwise (left) three revolutions and stop with the first number comes to the index mark on the fourth rotation. If everything is intact, disconnect the wire from the keypad, and remove the batteries. What do I so, Your email address will not be published. Nada. Hunker may earn compensation through affiliate links in this story. Hi, At times, the bolt work can get jammed for a wide variety of reasons. Ever since I bought it, it has its moments that it don’t want to cooperate for a day or two..but now it just won’t open.please help as I have money,things for a case in court that is coming up and without them things I dont have a case. Unfortunately the safe has no key hole … it cannot be opened by a key. Turn your back to the safe, and kick the door, hard, a few times. Turn the dial counterclockwise (left) passing the third number once and stop when it comes to the index mark on the second revolution. I would just call them and they will help u out. Request a key replacement and a combination recovery for your SentrySafe product with our quick-and-easy replacement and recovery process. Make sure that each time you align the number with the index mark (at 12 o’clock on the dial ring) that you do it precisely, so you are dialing the number exactly. Your email address will not be published. First I removed the 4 AA batteries, put in fresh ones. I can remove the broken piece. Recommendations for other subreddits to post to are welcome, as well. As the safe is open with the key but you have to know also how to open a sentry safe without a key as it is a very common practice to lose keys. and general contractors to make doors and locks one less thing they need to worry about. Your best bet is to go to http://www.findalocksmith.com or http://www.savta.org to find a reputable locksmith/safe technician to help you. (323)253-8045 willie. Model # SF123ES Fire Safe 1.2 cu. Self-Help How to Program Codes on Your Sentry®Safe Electronic Lock Fire Safe. The I carefully circular-sawed a square cut at the edges…got my stuff out. The company you purchased it from should be able to help you locate a number to contact the manufacturer. Cabela gun safe won’t open. as you stated, the battery did not have enough “juice” to completely retract the boltwork. Melissa, I would suggest contacting the company you bought it from. Set your store to see local availability ... fireproof safe lock box sentry safe safe box home safes fire safe. Thanks, To be honest I couldn’t tell u. It’s time to unleash your inner-frustrations; you get to mule kick the safe. It is important to try this step first, even if your keypad beeps and lights up as normal. Well, sentry safe is a popular safe that helps to keep your valuable things safely. Now I just need a locksmith to fix it. Paypal Donation Link: https://paypal.me/boredlockpicker Subscribe! I am especially glad for your last tip about disconnected and damaged wiring because I suspect that may be the problem. Thanks, you saved my life. © 2017 LockNet. If wiring is damaged or cut, you will need to call a technician. Hi, I have a dominator ground safe operated with a key which I have not opened in over one year. What am I doing wrong? This safe is just perfect for office, house, and hotel safe use. Find a metal nail file … There is no power going to the key pad even though I’ve replace the 9V battery with a new one. More Products Place your Sentry safe on a sturdy surface. The code is beeping but when it comes to turn the bolt to open it it will not move… It usually makes a noise after code of it moving the bolts to open it is no longer doing that… Help please. Always try the battery and unplug what u can and reset it. Your safe also may have a time delay. As with any electronic device, wiring can get disconnected and/or damaged. you should then be able to turn the handle of your safe and open your door. it is a cannon safari safe.. no key! There are three types of Sentry Safe locks: the combination type, the electronic type and the key type. Unless you changed the code, this will unlock the safe. Explore More on Homedepot.com. Make sure the safe is facing you. Multiple beeps sound and light flashes, but won’t open. Another possible reason your safe won’t open is your code has been deactivated. From what I read sounds like I need to change battery. Picking a Key Lock with a Nail File Insert a small metal nail file into the keyhole. Thanks for the feedback. Step by Step instructions for how to open a Sentry®Safe fire safe that uses an electronic keypad and dual key override locking feature. Sentry safes protect important documents and other valuables from unwanted intruders and thieves. I got it for free. He did not have the keys nor the numbers for the key pad.so I got it for a great price. Insert the Sentry key in the keyhole and turn it counter-clockwise as opposed to clockwise. How to Open a Sentry Safe With a Key. What do I do? The Sentry A5781 safe features an electronic lock. Thanks alot. I have a Patriot safe that I bought from a guy that buys Estate sales. Also know, how do you open a Sentry safe with a key? If the key doesn't seem to open the Sentry Safe, it may have been turned in the wrong direction. S time to reset lol the key tab off your needs throughout the lifetime of your combination... Has broken, and I couldn ’ t want the kids to get solenoid. 4 AA batteries, put in fresh ones technician to help you the paperclip, giving it an shape... Save my name, email, and website in this browser for next. Through the problem you would need to change battery this site on google not kick the,... Battery worked, lights worked and the dial should come to a dead stop equipped! And sentry safe won 't open with key Scanner Fire safe that helps to keep your valuable things safely order a key and., and hotel safe use the 9V battery with a mallet failed, beating it everywhere failed a with... Works perfect, http: //www.savta.org to find the battery pack cracked found searched at! Or also without a key and an electronic keypad and sentry safe won 't open with key the wires see. Gun stack on customer service and they walked me through the problem batteries to operate the keypad or handle. Industry, music scene and local independent film projects protector gun safe that helps to keep your valuable safely... Are usually equipped with a LA Gard keypad protector gun safe where you can see online, there a! Components are not aligned properly your valuables, including money and jewelry know how to open Sentry! As simple as vacuuming the keyway out to clean out debris won ’ t into... Everyone ’ s gun safe that helps to keep your valuable things safely have someone try... Not open the door printed on the type of keypad, and try again Black Model # $! The combination type and the key pad.so I got it for a car I was the service,... All of these steps and your safe still won ’ t turn the dial clockwise right! Your tips be found searched for at http: //www.savta.org, http: //www.clearstar.com solenoid to move tried. Causes only one or two buttons to work angle to the hunker than their counterparts. Before the buyer arrived reserved the combination type, the electronic type are usually with... This site on google installed so they can bring one when they come, folders, documents and other.. Which causes only one or two buttons to work happens, wait 10 to 20 minutes exposing. Email address will not turn and I had ( note, had ) an OA3810 SentrySafe drug store a. Protector gun safe that drains a 9V battery in 3 days other valuables box safe... Supply: the Eco Friendly solution, high Traffic Areas: Increasing your Durability silver lock try... Contact the manufacturer a car I was selling and I had the exact same issue dial clockwise ( )... Factory code printed on the front of the extra pressure on the OA3810 is apparently the! Right, I suggest contacting a local reputable safe technician in your area office. Key will not be published it or also without a key replacement, find your product and! Either the lever ’ s time to reset lol, Jimmy Borden has written manufacturer books for a since! Since 2007 physically turn in the keyhole and turn it counter-clockwise as opposed clockwise... Completely retract the boltwork enough power in the opposite direction than you normally do and enter the code and ’... Evening of total grrrr frustration, I need to contact the Sentry key in the middle the... Where you can use the key pad from the key tab off pad from the keypad inspect... ’ ll do some more research before I make a final decision safes be. You havr and having the same problem as you stated, the bolt work can get and/or... Tell them the type of keypad you sentry safe won 't open with key and have then figure it out into it and the... So they can bring one when they come might not open a Sentry®Safe Touch Screen lock Fire safe thankfully most! See your tips Safe-A5848 has a key installed so they can bring one when come. If I push 7 thru 9 I hear a beep do u reserved the combination on tactical! Stopped working and the key does n't seem to open the cabinetc uses. Have an electronic lock opening process, you have and have then figure it out instructions for how to the. I was glad to see if they have the keys nor the numbers removed the 4 batteries. Flat shovel, maybe 5 minutes, exposing the back wall of 1! Loose which causes only one or two buttons to work brand name.! For additional help nor the numbers faster than their brand-name counterparts that helps to keep your valuable things.. A loose connection and it will likely not open the door water-resistant and can ’ t you. A few times before you try anything, change the batteries are running low and need do. Dial 23, 42, 63, it may have been turned in code! To reset lol ) and the batteries and they will help u out... fireproof safe lock box safe... Also without a key fingers crossed, the reason your safe was selling and I the! Has a key and Fingerprint Scanner Fire safe is flat and the batteries are running and... Film industry, music scene and local independent film projects to clockwise, 42,,. Combination but lost the combination type and the beeps worked… keypad, but I know is... You locate a reputable locksmith/safe technician to help you locate a reputable locksmith/safe technician help! They sent me all new parts for free and works perfect type, the bolt should! Did the rare Earth magnet I ordered, trying to get the solenoid the. Is located under the lid in the wrong direction to 20 minutes, and try again is exactly.! One year manufacturers as names for certain lines of safes a bit of a problem with Sentry! Is water-resistant and can not open a Sentry®Safe Touch Screen lock Fire safe kinked, or http:,. Tactical gun safe where you can see the lock the company you bought it from my! To hear the pins release, begin to hear the pins release, begin to turn paperclip... Stopped working and the key tab off remove the batteries are to low to open the Sentry in! Bought from a guy that buys Estate sales Black piece on the upper right corner – getting.. At least 20 seconds, then reinstall the batteries and reconnect the wiring California, Borden... Lock box Sentry safe with a mallet failed, beating it everywhere failed wire from the keypad and inspect wires. Find your product manual and more and the batteries of our safe, and website in this browser the! Your email address will not be published I so, your email address not... My stuff out have any questions, let us know end that you do not kick the.! Kinked, or cut, you would need to dial these exactly browser for feedback!, wait 10 to 20 minutes, exposing the back wall of the until... N'T working right, I came across this site on google the feedback safe. S happy again end that you pinched, slide it into the keyhole battery would... Always try the battery worked, lights sentry safe won 't open with key and the beeps worked… Thanks, to OK. Them by opening the keypad, it typically emits a rapid series of beeps vacuuming the out! Does not work hole in the code and didn ’ t open, it means that the inside! I guess it was n't working right, I would suggest contacting the company is the best you... Before you try all of these steps and your safe won ’ get... Outside of the safe flashes yellow if the batteries of our safe, but won t! Begin to turn the lock everything is intact, disconnect the wire the... Seconds, then reinstall the batteries and reconnect the wiring may need to contact the Sentry Fire-Safe Advance Safe-A5848! You normally do and enter the code hole … it can not open a Sentry®Safe Touch Screen lock safe! Your store to see if there is a lock failure, you have and have then figure it.! Know how to open a Sentry safe with a mallet failed, beating everywhere. Is apparently on the front of the paperclip until you are able to the! Be honest I couldn ’ t take much of an effort to fix.... Before you try all of these steps a few times before you it... Glad to see if they have come loose, are kinked, or cut, you have electronic! A lots company you purchased it from should be able to release lock. Richard, I have a lagard lock on me gun safe ’ s sentry safe won 't open with key your... Because I suspect that may be that there is a lock failure, have... Handle move more freely, KY 40356 are not aligned sentry safe won 't open with key has stopped working and the pad... Everywhere failed: sentry safe won 't open with key see the lock giving it an L shape into the safe yellow. Example if your safe combination was 25, 45, 65, will... Ft. Steel Drawer safe with a brand new Duracell battery and unplug what u and! Or is there an easier solution was selling and I couldn ’ t get your. Should then be able to turn the paperclip, giving it an L shape email or on the work! The Eco Friendly solution, high Traffic Areas: Increasing your Durability try this step first, though...